ELEV-EU 021: Emotional Intelligence At Work

The following is the course description for the Emotional Intelligence at Work Course:

What does the phrase “emotional intelligence in the workplace” encompass?  There are five main areas of focus that are included in most studies: 

• Self-awareness – of emotions and self-worth, and confidence in one’s abilities.
• Self-regulation – of emotions, standards of honesty, and adaptability.
• Motivation – drive to achieve goals, commitment, and initiative.
• Empathy – high sense of diversity, compassion, and is driven to assist others.
• Social Skills – skills in conflict management, communication, and leadership.

Course Objectives:

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly.  

You Will:

This workshop is designed to help you in the following ways: 

• Define and practice the areas of emotional intelligence in the workplace.
• Identify and control your emotions.
• Successfully communicate and maintain relationships with others.
• Identify nonverbal communication and consider this information when engaging.
• Successfully execute conflict resolution and overcome other obstacles in the workplace.
• Exhibit empathy and reverence for others.
• Identify anxious and stressful emotions and better control these negative emotions.

 

Target Student:

Course Core Competencies:

Module 1: Introduction to Emotional Intelligence

Topic A: Definition

Topic B: History

Topic C: Who Needs It?

Topic D: Goals

Module 2: Benefits

Topic A: Reducing Anxiety and Stress

Topic B: Conflict-Resolution

Topic C: Relationship Management

Topic D: Overcoming Obstacles at Work

Module 3: Social Skills

Topic A: Building Rapport

Topic B: Non-Verbal Communication

Topic C: Emotional Awareness

Topic D: Empathetic Accuracy

Module 4: Reducing Anxiety and Stress

Topic A: Mindfulness

Topic B: Changing Thoughts

Topic C: Changing Actions

Topic D: Loan Term Relaxation Techniques

Module 5: Conflict Resolution

Topic A: Working as a Team

Topic B: Ability to Change

Topic C: Reverence

Topic D: Big Picture

Module 6: Relationship Management

Topic A: Effective Communication

Topic B: Bringing Out the Best

Topic C: Motivating

Topic D: Influencing

Module 7: Overcoming Obstacles at Work

Topic A: Recognizing Failure

Topic B: Admitting Failure

Topic C: Learning from Failure

Topic D: Implementing Changes

Module 8: Building Rapport

Topic A: Observing

Topic B: Asking Questions

Topic C: Listening

Topic D: Finding Common Ground

Module 9: Non-Verbal Communication

Topic A: Facial Expressions

Topic B: Body Language

Topic C: Giving Full Attention

Topic D: Space

Module 10: Emotional Awareness and Empathetic Accuracy

Topic A: Why is it Important?

Topic B: Cognitive

Topic C: Emotional

Topic D: Compassionate