ELEV-EU 005: Emotional Intelligence

ELEV-EU 005: Emotional Intelligence

The following is the course description for the Emotional Intelligence Course:

This course will give you the tools you need to be emotionally intelligent in your workplace. An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation and resolving customer complaints in a customer service role. 

Course Objectives: 

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly.  

You Will:

This workshop is designed to help you in the following ways: 

• Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy. 
• Understand, use and manage your emotions. 
• Verbally communicate with others. 
• Successfully communicate with others in a non-verbal manner. 
• Identify the benefits of emotional intelligence. 
• Relate emotional intelligence to the workplace. 
• Balance optimism and pessimism. 
• Effectively impact others. 

 

Target Student:

Course Core Competencies:

Module 1: What is Emotional Intelligence? 

Topic A: Self-Management

Topic B: Self-Awareness

Topic C: Self-Regulation

Topic D: Self-Motivation

Topic E: Empathy

Topic F: Case Study

Module 2: Skills in Emotional Intelligence 

Topic A: How to Accurately Perceive Emotions

Topic B: Use Emotions to Facilitate Thinking

Topic C: Manage Emotions

Module 3: Verbal Communication Skills 

Topic A: Focused Listening

Topic B: Asking Questions

Topic C: Communicating with Flexibility and Authenticity

Module 4: Non-Verbal Communication Skills 

Topic A: Body Language

Topic B: It’s Not What You Say, It’s How You Say It

Module 5: Social Management and Responsibility 

Topic A: Benefits of Emotional Intelligence

Topic B: Articulate your Emotions Using Language

Module 6: Tools to Regulate Your Emotions 

Topic A: Seeing the Other Side

Topic B: Self-Management and Self-Awareness

Topic C: Giving in Without Giving Up

Module 7: Gaining Control 

Topic A: Using Coping Thoughts

Topic B: Using Relaxation Techniques

Topic C: Bringing it All Together

Module 8: Business Practices (I) 

Topic A: Understand Emotions and How to Manage Them in the Workplace

Topic B: Role of Emotional Intelligence at Work

Topic C: Disagreeing Constructively

Module 9: Business Practices (II) 

Topic A: Optimism

Topic B: Pessimism

Topic C: The Balance Between Optimism and Pessimism

Module 10: Making an Impact 

Topic A: Creating a Powerful First Impression

Topic B: Assessing a Situation

Topic C: Being Zealous without Being Offensive