ELEV-CP 001: Communication Strategies

ELEV-CP 001: Communication Strategies

Course Number: ELEV-CP 001

Duration: One day

Course Description:

Communication Strategies explores how communication shapes every interaction throughout the day, from professional conversations to personal exchanges. Learners will examine the many methods of communication and how to apply each one effectively. By strengthening verbal, nonverbal, and listening skills, learners will be better prepared to communicate clearly, reduce misunderstandings, and build stronger connections that positively impact individuals and organizations.

By the end of this course, learners should be able to:

• Understand what communication is
• Identify the different ways communication can occur
• Recognize barriers to communication and apply strategies to overcome them
• Develop nonverbal and paraverbal communication skills
• Use the STAR method to speak effectively on the spot
• Listen actively and effectively
• Ask clear and purposeful questions
• Use appreciative inquiry as a communication tool
• Converse and network with confidence
• Identify and mitigate precipitating factors
• Establish common ground with others
• Use I-messages appropriately

Course Modules:

Module One: The Big Picture

• What is communication
• How do we communicate
• Other factors in communication

Module Two: Understanding Communication Barriers

• An overview of common barriers
• Language barriers
• Cultural barriers
• Differences in time and place

Module Three: Paraverbal Communication Skills

• The power of pitch
• The truth about tone
• The strength of speed

Module Four: Nonverbal Communication

• Understanding the Mehrabian study
• All about body language
• Interpreting gestures

Module Five: Speaking Like a Star

• Situation
• Task
• Action
• Result
• Summary

Module Six: Listening Skills

• Seven ways to listen better today
• Understanding active listening
• Sending good signals to others

Module Seven: Asking Good Questions

• Open questions
• Closed questions
• Probing questions

Module Eight: Appreciative Inquiry

• The purpose of appreciative inquiry
• The four stages
• Examples and case studies

Module Nine: Mastering the Art of Conversation

• Discussing general topics
• Sharing ideas and perspectives
• Sharing personal experiences
• Top networking tips

Module Ten: Advanced Communication Skills

• Understanding precipitating factors
• Establishing common ground
• Using I-messages

Build clarity, confidence, and connection with Communication Strategies, a course designed to strengthen how you speak, listen, and engage with others. Join now to elevate everyday communication, strengthen relationships, and communicate with greater purpose and impact.