ELEV-CP 003: Interpersonal Skills

ELEV-CP 003: Interpersonal Skills

Course Number: ELEV-CP 003

Duration: One day

Course Description:

Interpersonal Skills focuses on helping learners build strong, memorable connections with others through effective communication and interaction. Learners will explore how to create powerful introductions, remember names, and confidently navigate situations when names are forgotten. The course emphasizes verbal and nonverbal communication, conversation flow, influence, and negotiation skills to help learners make a lasting impression in professional and social settings.

By the end of this course, learners should be able to:

• Understand the difference between hearing and listening
• Improve verbal skills for asking questions and communicating with power
• Understand nonverbal communication and how it enhances interpersonal relationships
• Identify skills for starting, maintaining, and deepening conversations
• Create powerful introductions and manage name-related situations confidently
• Use perspective-taking and bridge-building to influence others effectively
• Apply facts and emotions to bring people to your side
• Share opinions constructively
• Prepare for, open, bargain, and close a negotiation
• Make an impact through strong first impressions and situational awareness

Course Modules:

Module One: Verbal Communication Skills

• Listening and hearing, they are not the same thing
• Asking questions
• Communicating with power

Module Two: Nonverbal Communication Skills

• Body language
• The signals you send to others
• It is not what you say, it is how you say it

Module Three: Making Small Talk and Moving Beyond

• Starting a conversation
• The four levels of conversation

Module Four: Moving the Conversation Along

• Asking for examples
• Using repetition
• Using summary questions
• Asking for clarity and completeness

Module Five: Remembering Names

• Creating a powerful introduction
• Using mnemonics
• Managing situations when you have forgotten a name

Module Six: Influencing Skills

• Seeing the other side
• Building a bridge
• Giving in without giving up

Module Seven: Bringing People to Your Side

• A dash of emotion
• Plenty of facts
• Bringing it all together

Module Eight: Sharing Your Opinion

• Using I-messages
• Disagreeing constructively
• Building consensus

Module Nine: Negotiation Basics

• Preparation
• Opening
• Bargaining
• Closing

Module Ten: Making an Impact

• Creating a powerful first impression
• Assessing a situation
• Being zealous without being offensive

Strengthen your confidence, communication, and influence with Interpersonal Skills, a course designed to help you connect authentically and leave a lasting impression. Join now to build stronger relationships, communicate with purpose, and elevate every interaction you have.