ELEV-CP 009: Sensitivity Training

ELEV-CP 009: Sensitivity Training

Course Number: ELEV-CP 009

Duration: One day

Course Description:

Sensitivity Training focuses on creating a more inclusive workplace that values and capitalizes on individual differences. This course addresses key areas such as empathy, respect for others, and cooperation toward a common goal. Sensitivity training supports the development of positive and inclusive behaviors, contributes to a healthier organizational culture, and promotes a more respectful and productive work environment for all.

This course also addresses areas regulated by federal and state laws, including ADA and diversity regulations. Learners will explore legally protected areas such as race, gender identification, religion, age, and disability, and understand the responsibilities organizations have in maintaining compliance and addressing sensitive issues appropriately.

By the end of this course, learners should be able to:

• Define sensitivity training and its purpose in the workplace
• Identify the benefits of sensitivity training for individuals and organizations
• Raise awareness of others through respectful interaction
• Identify different types of stereotypes and understand their impact
• Discuss Human Resources best practices for addressing sensitive issues
• Define steps for handling complaints related to sensitive issues and stereotypes
• Describe the advantages and challenges associated with being sensitive

Course Modules:

Module One: Introduction to Sensitivity Training

• Definition
• History
• Who Needs It
• Goals

Module Two: Benefits

• Raising Awareness
• Interaction
• Behavioral Changes
• Productive Workplace

Module Three: Stereotypes

• Explicit
• Implicit
• Purpose
• Effects

Module Four: Discrimination

• Employer Responsibility
• Human Resources and Best Practices
• The Elephant in the Room
• Overcoming Stereotypes

Module Five: Sex and Gender Stereotypes

• Employer Responsibility
• Human Resources and Best Practices
• The Elephant in the Room
• Overcoming Stereotypes

Module Six: Age

• Employer Responsibility
• Human Resources and Best Practices
• The Elephant in the Room
• Overcoming Stereotypes

Module Seven: Disabilities

• Employer Responsibility
• Human Resources and Best Practices
• The Elephant in the Room
• Overcoming Stereotypes

Module Eight: Religion

• Employer Responsibility
• Human Resources and Best Practices
• The Elephant in the Room
• Overcoming Stereotypes

Module Nine: Handling Complaints (I)

• Develop a Process
• Publish the Process
• Train Employees
• Assess Process Effectiveness

Module Ten: Handling Complaints (II)

• Gather Information from the Complaint
• Evaluate Complaint Credibility
• Interview Those Involved
• Take Action Against the Offender

Sensitivity Training supports inclusive behavior, strengthens workplace relationships, and helps organizations meet legal and ethical responsibilities with confidence. Join now to build awareness, promote respect, and create a workplace culture where everyone can thrive.