ELEV-CP 010: Social Intelligence

ELEV-CP 010: Social Intelligence

Course Number: ELEV-CP 010

Duration: One day

Course Description:

Social intelligence is about understanding your environment and having a positive influence on others. Learners build confidence in social situations by learning how to express and interpret social cues, create positive connections, and increase their influence during everyday interactions.

Social Intelligence provides benefits across professional and personal contexts by strengthening people skills such as active listening, understanding body language, and practicing empathy. Improving social intelligence helps learners navigate social interactions more effectively and communicate with greater awareness and intention.

By the end of this course, learners should be able to:

• Be aware of their own behaviors
• Practice empathy with others
• Use tools for active listening
• Communicate effectively in interpersonal situations
• Recognize and interpret social cues
• Determine appropriate conversation topics
• Identify and respond to various forms of body language

Course Modules:

Module One: Increase Your Self Awareness

• Remove or limit self-deception
• Ask for feedback
• Be open to change
• Reflect on your actions

Module Two: The Keys to Empathy

• Listening and paying attention
• Avoid judging
• Shift your perspective
• Avoid showing inauthentic emotions

Module Three: Active Listening

• Attunement
• Avoid jumping to conclusions
• Shift your focus
• Validate feelings

Module Four: Insight on Behavior

• Perception
• Facts versus emotions
• Online communication
• Listen and observe more

Module Five: Communication

• Show respect and build trust
• Maintain consistency
• Stay calm under pressure
• Observing body language

Module Six: Social Cues I

• Recognizing social situations
• The eyes have it
• Nonverbal cues
• Verbal cues

Module Seven: Social Cues II

• The spectrum of social cues
• Review and reflect
• Adaptability and flexibility
• Personal space

Module Eight: Conversation Skills

• Discussing current events
• Choosing conversation topics
• Social cues to watch for
• Giving full attention

Module Nine: Body Language

• Awareness of movement
• How messages are delivered
• Open versus closed body language
• Communicating with confidence

Module Ten: Building Rapport

• Taking the high road
• Shifting focus away from self
• Remembering people
• Asking effective questions

Social Intelligence helps learners strengthen relationships, communicate with confidence, and navigate social situations with awareness and intention. Join now to develop practical social intelligence skills that support success at work and beyond.