ELEV-CP 013: Delivering Constructive Criticism

ELEV-CP 013: Delivering Constructive Criticism

Course Number: ELEV-CP 013

Duration: One day

Course Description:

Constructive criticism is a valuable tool when delivered with the intention of improvement and growth in the workplace. While feedback can be difficult to give and receive due to the emotions involved, learning how to approach these conversations effectively allows learners to turn mistakes into learning opportunities and performance improvements.

Delivering Constructive Criticism focuses on helping leaders and professionals plan, communicate, and follow through on feedback conversations in a way that supports accountability, trust, and continuous development.

By the end of this course, learners should be able to:

• Identify when feedback should take place
• Prepare and plan constructive feedback conversations
• Determine the appropriate time and setting for feedback
• Apply effective steps during feedback sessions
• Recognize how emotions and behaviors affect outcomes
• Set clear and actionable goals
• Apply effective follow-up techniques after feedback sessions

Course Modules:

Module One: When Feedback Should Occur

• Repeated events or behaviors
• Breaches in company policy
• When informal feedback has not worked
• Providing feedback immediately after an occurrence

Module Two: Preparing and Planning

• Gathering facts related to the issue
• Practicing tone and delivery
• Creating an action plan
• Maintaining written documentation

Module Three: Choosing a Time and Place

• Managing ego and defensiveness
• Criticizing in private and praising in public
• Ensuring face-to-face communication
• Creating a safe and respectful atmosphere

Module Four: During the Session I

• Using the feedback sandwich
• Monitoring body language
• Checking for understanding
• Practicing active listening

Module Five: During the Session II

• Setting clear goals
• Collaborating with the learner
• Encouraging self-assessment
• Managing emotions effectively

Module Six: Setting Goals

• Applying SMART goals
• Using the three P’s
• Asking for learner input
• Being clear and specific

Module Seven: Diffusing Anger or Negative Emotions

• Choosing words carefully
• Staying focused on the issue
• Demonstrating empathy
• Avoiding accusatory language

Module Eight: What Not to Do

• Attacking or blaming
• Preventing the learner from speaking
• Talking down to others
• Allowing emotions to take over

Module Nine: After the Session I

• Scheduling follow-up meetings
• Remaining accessible
• Providing clear instructions
• Offering support and resources

Module Ten: After the Session II

• Focusing on future improvement
• Measuring results
• Reviewing action plan completion
• Determining next steps if improvement is not achieved

Delivering Constructive Criticism helps learners build confidence in providing feedback that drives improvement while preserving trust and professionalism. Join now to develop the skills needed to turn feedback conversations into powerful opportunities for growth and performance improvement.