ELEV-FP 011: Benchmarking

ELEV-FP 011: Benchmarking

Course Number: ELEV-FP 011

Duration: One day

Course Description:

Benchmarking teaches learners how benchmarking is used to improve performance, set quality objectives, and identify and adapt best practices. While benchmarking is often used informally to compare and evaluate standards, critical customer expectations and requirements are frequently overlooked. This course incorporates those missing elements and introduces multiple benchmarking approaches, helping learners determine which method best fits their organizational or individual needs.

By the end of this course, learners should be able to:

• Explain what benchmarking is and why it is used
• Define clear benchmarking objectives
• Identify the benefits of benchmarking
• Distinguish between different types of benchmarking
• Select the most appropriate benchmarking method
• Apply a structured benchmarking process to avoid common mistakes

Course Modules:

Module One: Benchmarking: What About It?

• What benchmarking is
• Defining benchmarking objectives

Module Two: Why Benchmarking?

• Benefits of benchmarking

Module Three: Types of Benchmarking

• Six types of benchmarking
• Deciding which type is best
• Using consultants versus independent benchmarking
• Benchmarking for individuals
• Benchmarking for service organizations

Module Four: Ready, Set, Go!

• Preparing to benchmark
• Learning to benchmark using the PDCA cycle
• Solutions to common benchmarking mistakes

Benchmarking provides learners with a practical framework for evaluating performance and implementing meaningful improvements based on proven standards. Join now to apply benchmarking techniques that drive quality, efficiency, and continuous improvement across your organization.