ELEV-HD 009: Generation Gaps

ELEV-HD 009: Generation Gaps

Course Number: ELEV-HD 009

Duration: One day

Course Description:

Today’s workplace often brings together multiple generations, each with distinct values, experiences, and communication styles. While generational diversity can sometimes create misunderstandings or conflict, it also offers significant advantages when managed effectively. As older employees remain in the workforce longer and younger generations continue to enter it, organizations benefit from a wide range of perspectives and skills.

The Generation Gaps course helps learners understand the characteristics, motivations, and work styles of different generations in the workplace. Learners will explore strategies for improving communication, finding common ground, managing conflict, and leveraging generational diversity to strengthen collaboration and performance.

By the end of this course, learners should be able to:

• Explain the history and origins of generational differences
• Identify the defining characteristics of each generation in the workplace
• Describe differences in values, attitudes, and work styles across generations
• Apply strategies to find common ground among generational groups
• Use conflict management techniques to address generational challenges
• Leverage generational diversity to support organizational success

Course Modules:

Module One: History

• Identifying generations in the workplace
• Defining what constitutes a generation
• Understanding generational impact at work

Module Two: Traditionalists

• Background
• Characteristics
• Working style

Module Three: Baby Boomers

• Background
• Characteristics
• Working style

Module Four: Generation X

• Background
• Characteristics
• Working style

Module Five: Generation Y

• Background
• Characteristics
• Working style

Module Six: Generation Z

• Background
• Characteristics
• Working style

Module Seven: Differences Between Generations

• Background
• Attitudes
• Working styles
• Life experiences

Module Eight: Finding Common Ground

• Adapting communication styles
• Creating affinity groups
• Sharing knowledge across generations

Module Nine: Conflict Management (I)

• Managing across age differences
• Reducing turnover through retention planning
• Challenging generational stereotypes

Module Ten: Conflict Management (II)

• Navigating high-conflict situations
• Treating colleagues as peers
• Creating succession plans

Strengthen collaboration across generations. Generation Gaps supports organizations in improving communication, reducing conflict, and harnessing generational diversity to create more effective and inclusive workplaces. Join the course and turn generational differences into a competitive advantage.