ELEV-HD 011: Assertiveness & Self Confidence

ELEV-HD 011: Assertiveness & Self Confidence

Course Number: ELEV-HD 011

Duration: One day

Course Description:

Assertiveness and self-confidence are essential skills for success in both professional and personal settings. When individuals struggle to recognize their self-worth or communicate it effectively, interactions can become challenging and opportunities may be missed. Developing these skills helps individuals express themselves clearly, set boundaries, and engage with others in a respectful and productive way.

The Assertiveness & Self Confidence course helps learners understand what assertiveness and self-confidence mean, both in general and on a personal level. Learners will explore communication styles, goal setting, body language, self-talk, and practical techniques for handling challenging situations. Strengthening these skills supports improved relationships, more effective communication, and greater personal and professional confidence.

By the end of this course, learners should be able to:

• Define assertiveness and self-confidence and identify the four communication styles
• Recognize types of negative thinking and apply strategies to overcome them
• Distinguish between listening and hearing and explain the role of body language and questioning
• Explain the importance of goal setting and practice setting SMART goals
• Apply techniques for understanding personal value and using positive self-talk
• Explain how appearance and body language influence first impressions
• Use “I” messages to communicate assertively
• Apply the STAR model to present ideas and address challenges
• Demonstrate rapport-building and consensus-building techniques
• Apply strategies for managing difficult interpersonal situations

Course Modules:

Module One: What Does Self-Confidence Mean to You?

• Defining assertiveness
• Defining self-confidence
• Understanding the four communication styles

Module Two: Obstacles to Our Goals

• Types of negative thinking
• Personal application

Module Three: Communication Skills

• Listening versus hearing
• Asking effective questions
• Understanding body language

Module Four: The Importance of Goal Setting

• Why goal setting matters
• Setting SMART goals
• Applying goal-setting challenges

Module Five: Feeling the Part

• Identifying personal worth
• Creating positive self-talk
• Recognizing strengths and addressing weaknesses

Module Six: Looking the Part

• The importance of appearance
• The role of body language
• Making strong first impressions

Module Seven: Sounding the Part

• How tone and delivery affect messages
• Sounding confident
• Using “I” messages

Module Eight: Powerful Presentations

• Responding when put on the spot
• Using the STAR model to make a case

Module Nine: Coping Techniques

• Building rapport
• Expressing disagreement respectfully
• Reaching consensus

Module Ten: Dealing with Difficult Behavior

• Managing difficult situations
• Applying key tactics

Build confidence and communicate with clarity. Assertiveness & Self Confidence supports learners in strengthening self-awareness, expressing ideas effectively, and navigating challenging interactions with professionalism and confidence. Join the course and start communicating with purpose and self-assurance.