ELEV-HD 025: Workplace Violence

ELEV-HD 025: Workplace Violence

Course Number: ELEV-HD 025

Duration: One day

Course Description:

Creating a safe and respectful workplace is a critical priority for every organization. When workplace harassment is ignored or mishandled, it can escalate into serious incidents, including violence. Protecting employee well-being and maintaining a positive work environment requires proactive awareness, prevention, and response strategies.

The Workplace Violence course focuses on recognizing, preventing, and addressing workplace harassment and violence before situations escalate. Learners will examine abusive behaviors, risk assessment techniques, employer responsibilities, investigation processes, and policy development. Emphasis is placed on early intervention, effective communication, and structured procedures that promote safety, accountability, and a respectful workplace culture.

By the end of this course, learners should be able to:

• Identify forms of workplace harassment and violent behavior
• Recognize warning signs and risk factors associated with workplace violence
• Apply de-escalation and communication strategies to reduce risk
• Describe employer responsibilities related to harassment prevention
• Follow appropriate procedures for reporting, investigating, and resolving incidents
• Support the development and implementation of effective workplace policies

Course Modules:

Module One: Getting Started

• Icebreaker
• Housekeeping items
• The parking lot
• Course objectives

Module Two: Understanding Workplace Harassment

• Identifying harassment
• Understanding costs to the organization
• Legal framework

Module Three: Identifying the Bully

• Abusive workplace behaviors
• Recognizing bullying patterns
• Personality disorders and harassment

Module Four: Handling Workplace Violence

• Types of violent behavior
• Focusing on behavior rather than individuals
• Creating and implementing an action plan

Module Five: Risk Assessment (I)

• Understanding anger and aggression
• De-escalation strategies
• Effective communication skills
• Tactical options

Module Six: Risk Assessment (II)

• Identifying hazards
• Assessing risks
• Controlling and mitigating risks
• Evaluation and continuous improvement

Module Seven: Coping with Harassment and Being a Victim

• Defining harassment
• Steps to take when harassment occurs
• Emotional and psychological support

Module Eight: Employers’ Responsibilities

• Four-step employer process
• Addressing all employees
• Code of ethics
• Developing and implementing policies and procedures

Module Nine: The Interview Process

• Identifying potential harassers during interviews
• Recognizing warning signs
• Role-playing and case studies

Module Ten: Investigation and Resolution

• Advising supervisors
• Filing a complaint
• Initial response to complaints
• Conducting investigations
• Reaching conclusions and closure

Module Eleven: Crafting a Workplace Harassment Policy

• Defining scope and objectives
• Establishing guiding principles
• Statements of intent
• Policy options
• Informal and formal complaint processes

Module Twelve: Wrapping Up

• Final insights and reflections
• Words from experienced professionals
• Review of the parking lot
• Lessons learned
• Completion of action plans and evaluations

Create a safer, more respectful work environment. Workplace Violence supports organizations in preventing harassment, managing risk, and responding effectively to incidents while prioritizing employee safety and well-being. Join the course and strengthen your approach to workplace safety and prevention.