ELEV-LS 002: Manager Management

ELEV-LS 002: Manager Management

Course Number: ELEV-LS 002

Duration: One day

Course Description:

Management is both an art and a science, requiring leaders to balance productivity, efficiency, and people development. Managing managers adds an additional layer of responsibility, as leaders must ensure that managers are equipped to guide their own teams effectively. Because every manager has a unique personality, learning style, and leadership approach, successful manager management requires adaptable strategies, clear expectations, and consistent support.

The Manager Management course helps learners develop the skills needed to lead, support, and develop managers effectively. Learners will explore goal setting, coaching and mentoring techniques, performance measurement, motivation, trust-building, and strategies for handling challenges involving managers and their teams. By applying these tools, learners can strengthen leadership capability and drive consistent results across teams.

By the end of this course, learners should be able to:

• Prepare and support new managers effectively
• Apply coaching and mentoring strategies for manager development
• Measure and evaluate managerial performance
• Address common management challenges and complications
• Communicate effectively between managers and their teams
• Build trust and accountability among managers

Course Modules:

Module One: Developing New Managers

• Setting clear goals
• Defining authority and responsibility
• Creating a shared vision
• Expanding responsibility through learning

Module Two: Coaching and Mentoring Managers (I)

• Writing performance reviews
• Providing clear and timely feedback
• Delivering praise and constructive criticism
• Maintaining open communication

Module Three: Coaching and Mentoring Managers (II)

• Advising without taking over
• Creating a supportive environment
• Encouraging ownership
• Using 360-degree feedback

Module Four: Measuring Manager Performance

• Budget accountability
• Setting measurable objectives
• Skip-level feedback
• Defining evaluation criteria

Module Five: Motivating Managers

• Providing resources
• Incentives and recognition
• Acknowledging achievements
• Keeping managers challenged

Module Six: Recognizing Poor Management

• Missed deadlines
• Team turnover
• Customer loss
• Lack of growth

Module Seven: Building Trust with Managers

• Avoiding micromanagement
• Promoting honest communication
• Rewarding initiative
• Trust with verification

Module Eight: Addressing Complaints About Managers

• Maintaining confidentiality
• Gathering balanced information
• Coaching or delegating solutions
• Following up

Module Nine: Knowing When to Step In

• Safety concerns
• Legal risks
• Financial impact
• Repeated performance issues

Module Ten: Core Leadership Qualities

• Expressing confidence
• Leading by example
• Maintaining accessibility
• Supporting shared success

The Manager Management course supports learners in building strong leadership practices that empower managers and strengthen organizational performance. Join now to develop the skills needed to lead managers effectively and build high-performing teams.