ELEV-LS 025: Resolving Organizational Conflict: Executives, Leaders & Managers

ELEV-LS 025: Resolving Organizational Conflict: Executives, Leaders & Managers

Course Number: ELEV-LS 025

Duration: One day

Course Description:

Effectively managing conflict is essential to organizational success. Conflict, when left unaddressed, can damage relationships, reduce productivity, and undermine morale. When managed proactively, however, conflict can lead to improved communication, stronger collaboration, and better decision-making. Leaders, managers, and executives play a critical role in shaping how conflict is understood and resolved within their organizations.

The Resolving Organizational Conflict: Executives, Leaders & Managers course helps learners develop the skills needed to recognize, analyze, manage, and resolve conflict in the workplace. Learners will explore personal reactions to conflict, assess conflict situations, identify underlying causes, and apply communication strategies that prevent escalation. By using structured approaches to resolution, learners can reduce the negative impact of conflict and foster healthier, more productive work environments.

By the end of this course, learners should be able to:

• Recognize the impact of conflict in the workplace
• Identify personal reactions to conflict
• Develop a healthy and constructive attitude toward conflict
• Analyze conflict situations and identify root causes
• Apply effective communication techniques to manage conflict
• Prevent conflict escalation
• Evaluate resolution approaches and implement effective action plans

Course Modules:

Module One: Recognizing the Impact of Conflict

• Identifying personal reactions to conflict
• Developing a healthy perspective on conflict

Module Two: Analyzing Conflict

• Assessing the situation
• Identifying sources of conflict

Module Three: Managing Conflict Effectively

• Active listening
• Effective communication
• Responding to negative tactics
• Preventing escalation

Module Four: Resolving Conflict

• Evaluating resolution approaches
• Determining the best solution
• Implementing an action plan

The Resolving Organizational Conflict: Executives, Leaders & Managers course supports learners in strengthening leadership effectiveness through proactive conflict management. Join now to develop the skills needed to resolve conflict constructively, reduce workplace tension, and lead with confidence and clarity.