ELEV-MM 003: Business Etiquette

ELEV-MM 003: Business Etiquette

Course Number: ELEV-MM 003

Duration: One day

Course Description:

Professional etiquette plays a critical role in how individuals are perceived in business settings. From introductions and conversation skills to dining etiquette, professional appearance, and communication standards, understanding proper etiquette helps individuals present themselves with confidence and credibility. Missteps in etiquette can create awkward or embarrassing situations that negatively affect professional relationships.

Business Etiquette provides learners with practical guidance to look, act, and communicate professionally in a wide range of workplace and social business situations. Learners gain skills to navigate meetings, networking events, business meals, written correspondence, phone interactions, and international business environments with confidence and poise.

By the end of this course, learners should be able to:

• Define etiquette and explain its value to an organization
• Make effective professional introductions
• Create positive first impressions
• Reduce nervousness in social and business situations
• Use business cards appropriately
• Remember names more effectively
• Demonstrate proper handshake techniques
• Apply conversation skills across different levels of discussion
• Follow correct dining and restaurant etiquette
• Communicate professionally through email, phone, and written correspondence
• Dress appropriately for various business settings
• Apply basic international etiquette guidelines

Course Modules:

Module One: Understanding Etiquette

• Etiquette defined
• The importance of business etiquette

Module Two: Networking for Success

• Creating effective introductions
• Making a strong first impression
• Minimizing nervousness
• Using business cards effectively
• Remembering names

Module Three: The Meet and Greet

• The three-step handshake process
• The four levels of conversation

Module Four: Dining in Style

• Understanding place settings
• Proper napkin use
• Eating etiquette
• Handling awkward dining situations

Module Five: Eating Out

• Ordering in a restaurant
• Alcohol in business settings
• Paying the bill
• Tipping appropriately

Module Six: Business Email Etiquette

• Addressing messages professionally
• Grammar and acronym use
• Technology best practices

Module Seven: Phone Etiquette

• Developing appropriate greetings
• Managing voicemail
• Cell phone dos and donts

Module Eight: The Written Letter

• Writing thank-you notes
• Formal letters
• Informal letters

Module Nine: Dressing for Success

• The meaning of colors
• Understanding dress codes
• Choosing appropriate attire

Module Ten: International Etiquette

• General international etiquette rules
• Important cultural considerations
• Preparation tips

Business Etiquette helps learners build confidence and professionalism in every business interaction. Join now to strengthen your professional presence and navigate business situations with confidence.