ELEV-MM 014: Anger Management

ELEV-MM 014: Anger Management

Course Number: ELEV-MM 014

Duration: One day

Course Description:

Benjamin Franklin once said that nothing in life is certain except death and taxes, and anger is often just as unavoidable. Anger Management helps learners understand how anger impacts both personal and professional success and why managing it effectively is essential for long-term growth.

This Anger Management course explores constructive approaches to identifying anger triggers, understanding emotional responses, and choosing healthier ways to respond. Learners gain practical strategies to reduce conflict, improve communication, and manage anger before it becomes damaging.

By the end of this course, learners should be able to:

• Understand anger dynamics, including the anger cycle and fight-or-flight response
• Identify common anger myths and their factual explanations
• Distinguish between helpful and unhelpful responses to anger
• Apply techniques to control anger, including recognizing warning signs and using coping strategies
• Use objective language and identify the root of a problem
• Express feelings using I-messages
• Apply constructive disagreement, negotiation, and solution-building techniques
• Reflect on personal anger triggers and response patterns
• Choose appropriate responses to anger-provoking situations
• Apply de-escalation techniques and respond effectively to others’ anger

Course Modules:

Module One: Understanding Anger

• The cycle of anger
• Anger as helpful or harmful
• Fight-or-flight response
• Common myths about anger
• Sources of anger

Module Two: Styles of Anger

• Aggressive responses
• Passive responses
• Passive-aggressive behavior
• Projective-aggressive behavior
• Assertive expression

Module Three: Gaining Control

• Recognizing anger
• Using coping thoughts
• Applying relaxation techniques
• Blowing off steam productively
• The triple A approach
• Altering responses
• Avoiding triggers
• Accepting what cannot be changed

Module Four: Separating People from the Problem

• Objective versus subjective language
• Identifying the real problem
• Using I-messages
• How anger affects perception
• Considering emotions

Module Five: Working on the Problem

• Constructive disagreement
• Negotiation strategies
• Building consensus
• Identifying solutions
• The power of apologies

Module Six: Solving the Problem

• Choosing solutions
• Creating an action plan
• Following through
• Ineffective problem solving
• Effective problem solving

Module Seven: Creating a Personal Plan

• Understanding hot buttons
• Identifying personal triggers
• Maintaining an anger log
• Acknowledging anger challenges
• Using positive self-talk

Module Eight: Communicating Anger Effectively

• Emotional intelligence
• Cognitive restructuring
• Responding rather than reacting
• Writing thoughts out
• Using humor appropriately

Module Nine: Dealing with Angry People

• Understanding the energy curve
• De-escalation techniques
• Calming anger with EAR
• Avoiding reactive responses
• Knowing when to step away

Module Ten: Pulling It All Together

• Reviewing the process
• Finding motivation
• Making one change at a time
• Choosing an accountability partner
• Knowing when to seek professional support

Anger Management equips learners with practical tools to regulate emotions, communicate effectively, and reduce conflict in everyday situations. Join now to build healthier responses to anger and strengthen personal and professional relationships.